CapioRN Terms and Conditions

Effective Date: 02/01/2025

These Terms and Conditions (“Terms”) govern the provision of remote nursing services (“Services”) provided by CapioRN (“Provider”, “we”, “our”, or “us”) to clients (“Client”, “you”, or “your”).

Scope of Services

Remote nursing services may include, but are not limited to:

• Health assessments via phone/video
• Patient education and counseling
• Chronic disease management support
• Medication adherence support
• Care coordination
• Documentation and reporting

All services are provided remotely. They do not include physical examinations, diagnostic testing, or emergency care and are not a substitute for in-person clinical services. Clients are encouraged to maintain an in-person primary care provider for ongoing physical health needs.

Eligibility

Clients must be:

• At least 18 years old, or have legal guardian consent
• Able to provide accurate health information
• Residing in a location where remote nursing is legally permitted

CapioRN reserves the right to reassess client eligibility at any time based on clinical appropriateness and service capacity.

Technology Requirements

Clients are responsible for ensuring they have:

• A reliable internet connection
• Access to a compatible device (phone, tablet, computer)
• Functioning audio/video capabilities if necessary for care

CapioRN is not responsible for service interruptions due to client-side technology failures, including connectivity issues, device malfunctions, or incompatible platforms.

Privacy Policy

CapioRN (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and ensuring compliance with applicable privacy, healthcare, and telecommunications laws, including HIPAA where applicable. This Privacy Policy explains how we collect, use, and safeguard your personal information.

Information We Collect

We may collect the following types of information:

• Personal identifiers (name, date of birth, contact information).
• Health information provided for nursing services.
• Communication preferences, including consent for SMS, phone, and email communications.
• Payment and billing information.

Use of Information

We use your information to:

• Deliver remote nursing services.
• Coordinate care with providers and caregivers, as appropriate.
• Send appointment reminders, care updates, health check-ins, and other service-related communications.
• Provide customer care and support.
• Fulfill legal and regulatory requirements.

SMS/Text Messaging Policy

By providing your phone number and consenting verbally or in writing, you agree to receive SMS text messages from CapioRN related to your care and services.

• Message types may include appointment reminders, medication prompts, condition monitoring check-ins, and customer care updates.
• Message frequency may vary.
• Message and data rates may apply.
• You may reply STOP at any time to opt out of SMS communications.
• You may reply HELP for assistance.

CapioRN does not sell, share, or distribute your personal information or phone number to third parties for marketing purposes.

Data Protection

We safeguard your data using secure, encrypted systems and only share information as permitted by HIPAA or applicable privacy laws. Access to client information is restricted to authorized personnel.

Your Rights

You have the right to:

• Access and request copies of your information.
• Request corrections to inaccurate information.
• Withdraw consent for SMS or other communications.
• Request deletion of certain data, subject to legal and clinical requirements.

Support & Contact

For questions, support, or privacy-related concerns:

CapioRN Support
Phone: (701) 203-1782
Email: support@capiorn.com
Website: www.capiorn.com

Client Responsibilities

Clients agree to:

• Provide accurate and complete health information
• Follow the nursing care plan and recommendations
• Keep appointments or provide timely cancellation notice
• Notify the provider of any changes in health status
• Treat CapioRN staff with courtesy and professionalism during all interactions

Limitations of Service

Remote nursing services do not replace emergency medical care or in-person clinical evaluations. CapioRN does not prescribe medications or perform diagnostic testing. Clients must follow up with in-person providers as needed. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Fees and Payment

Fees for services will be communicated prior to service delivery and upon execution of a contractual agreement. Payment is due on the first business day of each month. We accept ACH payments and Credit/Debit cards.

• No refunds will be issued for missed or canceled appointments.
• Contracts may be canceled with 60 days’ written notice.
• Fees are subject to change with 30 days’ prior written notice.
• If payment is not received by the due date, services may be suspended until payment is made in full.

Termination of Services

We reserve the right to terminate services for any reason, including but not limited to:

• Failure to pay fees
• Inappropriate or abusive behavior
• Misuse of services
• Non-compliance with care recommendations

If services are terminated, CapioRN will provide written notice to the client and, where appropriate, coordinate a care transition plan.

Liability

While we strive to provide accurate, safe, and effective nursing support, we do not guarantee specific outcomes. To the fullest extent permitted by law, we are not liable for any damages resulting from the use or misuse of our services. Clients agree to release CapioRN and its staff from any claims arising from decisions made based on the information provided remotely, within the scope of the services described herein.

Governing Law

These Terms shall be governed by the laws of the State of North Dakota, USA, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of North Dakota, USA.

Changes to Terms

We may update these Terms at any time. You will be notified of material changes via email or through our platform. Continued use of our services after changes are posted indicates your acceptance of the updated Terms.

Consent to Telehealth

By using CapioRN services, you consent to receive healthcare services via telehealth technologies. You understand the limitations of remote care and accept the inherent risks, including but not limited to, incomplete assessment or technology failure.

You also consent to receive communications from CapioRN via phone, email, and SMS for the purpose of care coordination, appointment reminders, service updates, and related administrative matters. Standard messaging and data rates may apply. You may opt out of non-essential communications at any time by notifying us in writing.

Non-Discrimination Policy

CapioRN does not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, disability, or any other legally protected status.

Contact Us

If you have questions or concerns about our terms and conditions or our practices, please contact:

CapioRN
Kevin Newman, CFO/CAO
Email: knewman@capiorn.com