Privacy Policy for CapioRN

Effective Date: 02/01/2025

CapioRN (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our remote nursing services, including but not limited to our website, communication platforms, SMS/text messaging, and telehealth services (collectively, the “Services”).

By using the Services, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information
We may collect:

• Full name, date of birth, and contact details.
• Health insurance information.
• Emergency contact details.
• Medical history, diagnoses, medications, treatment plans, and provider notes.
• Any other information you voluntarily provide during care coordination or assessments.

Automatically Collected Information
When you access our website or digital platforms, we may automatically collect:

• IP address, browser type, and operating system.
• Usage data (pages visited, date/time, etc.).
• Device identifiers.

How We Use Your Information

We use the information collected to:

• Provide clinical care and remote nursing services.
• Coordinate with your Primary Care Provider (PCP) or healthcare team.
• Maintain accurate health records.
• Respond to inquiries and requests.
• Send communications related to your care, including appointment reminders, medication prompts, condition monitoring check-ins, and customer care updates.
• Improve our Services and ensure continuity of care.
• Comply with legal and regulatory obligations.

SMS/Text Messaging Policy

By providing your mobile number and consenting verbally or in writing, you agree to receive SMS/text messages from CapioRN related to your care and services.

• Message types may include appointment reminders, health check-ins, medication reminders, and customer care updates.
• Message frequency may vary.
• Message and data rates may apply.
• You may reply STOP at any time to opt out of SMS communications.
• You may reply HELP for assistance.

CapioRN does not sell, share, or distribute your phone number or personal information to third parties for marketing purposes.

Short SMS Privacy Statement (for use in text messages):
“CapioRN respects your privacy. We do not sell or share your information. Reply STOP to opt out, HELP for help. Msg&Data rates may apply. Frequency may vary. Visit www.capiorn.com for details.”

HIPAA Compliance

CapioRN complies with the Health Insurance Portability and Accountability Act (HIPAA). We take all necessary measures to ensure that protected health information (PHI) is handled securely and confidentially.

Data Security

We implement administrative, technical, and physical safeguards to protect your data, including:

• Encrypted communications.
• Secure data storage.
• Access controls and regular audits.
• Staff training on privacy and security protocols.

Your Rights

You have the right to:

• Access your personal and health information.
• Request corrections to your records.
• Request restrictions on how your information is used.
• Request an accounting of disclosures.
• Withdraw consent for SMS or other communications.
• File a complaint if you believe your rights have been violated.

Third-Party Services

Our Services may contain links to external sites. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies separately.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from minors without parental consent.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the updated policy with a revised “Effective Date.”

Contact Us

If you have questions or concerns about this Privacy Policy, our practices, or SMS communications, please contact:

CapioRN Privacy Officer
Kevin Newman, CFO/CAO
Phone: (701) 203-1782
Email: knewman@capiorn.com
Website: www.capiorn.com